Refund Policy

At SAFE, we take great pride in the quality and uniqueness of the art we offer. Each item—whether an original artwork or a fine art print—is carefully handled, packed, and shipped. Because of the nature of art sales, our refund policy is as follows:

 

1. All purchases made through SAFE are considered final. This includes original artworks, limited edition prints, open edition prints and custom commissions. We do not accept returns or offer refunds based on change of mind, subjective preferences, or minor variations in color or appearance due to screen display differences.

2. We will offer a refund or replacement only in the event of damage during shipping or receipt of the wrong item. To be eligible you must contact us within 7 days of receiving the item, provide clear photographic evidence of the damage or error and retain the original packaging in case a return is needed. Once your claim is reviewed and approved, we will either issue a full refund or send a replacement at no extra cost to you.

3. Due to their personalized nature, custom or commissioned artworks are non-refundable and cannot be exchanged under any circumstances except in the case of damage during delivery (see above).

4. If SAFE offers digital downloads in the future, please note that digital items are non-refundable once the download is initiated, unless the file is corrupted or inaccessible.

5. If your order arrives damaged or incorrect, please email us at info@safegallery.co.uk and Include the following in your message: order number, description of the issue, clear photos showing the damage or error and your contact information. We will aim to respond within 3 business days.

6. If a return is approved due to damage or error, SAFE will cover all return shipping costs. We will provide instructions and a prepaid label where necessary. Items must be returned in original packaging whenever possible.

7. If your order hasn’t arrived within the expected delivery window, please contact us. We will investigate with the carrier and help resolve the issue. SAFE is not responsible for delays caused by customs, postal services, or incorrect addresses provided at checkout.

 

We want you to be happy with your purchase. If you have any questions or concerns about your order, please don’t hesitate to get in touch.